Sunday, August 12, 2007

I'll Give You Every Reason to Quit World of Warcraft

If/when you decide to cancel your World of Warcraft subscription you'll be given the opportunity to tell Blizzard why.

First - You'll be asked the general category:

Then, based on your answer at the first level - they'll ask you to be more specific. These were the options given when I cancelled my subscription last month. They are listed here in the same order they appeared then.

General Category - Content:

  • PVP - Not enough content
  • Players level too slow
  • Difficulty - Too easy
  • Tired of game/game is boring
  • Not enough single player content
  • Difficulty - Too hard
  • Economy - Broken or not handled correctly
  • Game is too crowded/too many people
  • Not enough high end content
  • The Alliance is not developed
  • Not enough role-playing content
  • Not enough item diversity
  • It takes too long to travel
  • Not enough group content
  • Not enough creatures to kill
  • Players level too quickly
  • Not enough raid content
  • Not enough quests
  • The Horde is not developed
  • Professions - Unhappy with implementation
  • PVP - Insufficient rewards
  • Not enough character customization
  • Not enough spells/class
  • Unexpected Genre

General Category - Expansion:
  • Class Change - Warlock
  • Class Change - Warrior
  • Shaman/Paladin faction update
  • Class Change - Druid
  • Unable to access content without purchase
  • Class Change - Hunter
  • PVP - Diminished item value
  • PVP - Ranking changes
  • Class Change - Priest
  • Class Change - Mage
  • Class Change - Shaman
  • Class Change - Paladin
  • PVP - Arena system
  • 25 Player raid cap

General Category - Harassment:
  • Botters
  • Unsolicited Gold Selling Messages
  • Verbal harassment
  • Creature Training/Kiting
  • Creature Stealing/Killing
  • Conflict with player/guild
  • Corpse Camping

General Category - Other Game: (A truncated list is shown here)
  • Ultima Online
  • Guild Wars
  • Vanguard
  • Everquest
  • Warhammer Online
  • Other game not listed
  • Lineage2
  • Dungeons & Dragons Online
  • Elder Scrolls: Oblivion
  • Star Wars Galaxies
  • Neverwinter Nights 2

General Category - Patch:
  • Patch 2.1.0 - Engineering Changes
  • Patch 2.1.0 - Alchemy Changes
  • Patch 2.0.10 - Druid Changes

General Category - Payment:
  • Too expensive
  • Unable to access account
  • I want to use game cards
  • I no longer need a 2nd account
  • Subscription plan unavailable
  • Payment method unavailable
  • Pay as you go plan unavailable

General Category - Poor Support:
  • Issues with Community Team
  • Lost experience, item(s), money, quest(s) progression
  • Disagree with Terms of Use/License Agreement
  • Issues with Technical Support
  • Issues with Game Master Department
  • Issues with Billing Department
  • Issues with Account Administration
  • Support method unavailable

General Category - Technical:
  • Frequent disconnects
  • Slow or Choppy game play
  • Weekly Maintenance unacceptable
  • Constant Patching Errors
  • Blizzard Downloader
  • Installation Problems
  • No Computer
  • No Internet Access/Dialup Internet Access
  • Connection Problems (cannot connect at all)
  • Server issues make the game unplayable
  • Constant Game Crashes and other errors
  • My Computer does not meet the minimum requirements

General Category - Transfer:
  • Unable to circumvent cooldown
  • Realm transfer unavailable due to realm restrictions
  • Service is too expensive
  • Missed free transfer window
  • Account transfer unavailable due to differing names
  • Unsatisfied with destination realm
  • Transfer was unsuccessful

General Category - Other:
  • Moving
  • Personal Reasons
  • Offline play not available
  • Military Deployment
  • Language version unavailable
  • I don't have enough time to play anymore
  • School
  • I play too much
  • Vacation
  • All of my friends quit playing
  • Parental Control

Now, I know Blizzard provides Statistics of Items and Beasts, but frankly, if I could see any set of data, it would be an aggregate of the Exit stats.

Either way, perhaps knowledge that we all get an opportunity to voice our opinion on the way out the door (however too-late that might be) will minimize all those "good bye cruel world" posts that I hear litter the forums.

Although there's something to be said for a little catharsis:

I Quit (28 seconds)

Video found via WoW Insider.


EastPAWZ said...

you know he jumped in later looking for that box lol

Delaney said...

lol, probably.

Hululu said...

Why isn't there a "class change - warlock?"

Hululu said...

Ah, dumb me, it's there, just not together with the other classes @@

Leiandra said...

Yeah, it would be awesome to see all the reasons why people quit, but it will never happen. I'm sure that would be highly confidential information. Can you imagine what would happen if, for example, SOE got a hold of those true figures? They might actually be able to make a game that would compete with WoW. Then again... it is SOE and they'd just use it to get more money, so maybe not. lol.